Global Business Solutions Manager

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time
About the Team

As a Global Business Solutions Manager, you will be part of our newly formed Shared Services Centre team in Kuala Lumpur. Our team is dedicated to providing high-quality IT solutions to our global business partners.

We are looking for a highly skilled professional with 5-8 years of experience in finance-related business operations systems and exposure to ERP processes such as Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), Warehouse, Procure to Pay, Quote to Cash, Plan to Produce etc.

You will be responsible for translating business requirements into functional IT solutions for ERP and other applications within the Global IT Solutions portfolio. This includes requirements analysis and solution design, stakeholder collaboration, project lifecycle participation, business process mapping, configuration and documentation, project coordination and reporting, solution validation and quality assurance, post-implementation support, continuous improvement, change management, vendor and SME collaboration, and documentation and reporting.

Your Key Responsibilities

  • Requirements Analysis and Solution Design: Translate business requirements into functional IT solutions for ERP and other applications within the Global IT Solutions portfolio.
  • Stakeholder Collaboration: Serve as a point of contact for global business process owners, maintaining open communication to monitor and improve finance processes and satisfaction with IT services.
  • Project Lifecycle Participation: Actively engage in all phases of the project lifecycle, including RFP tendering, requirements gathering, solution blueprinting, documentation, configuration, enhancements, solution validation, training, UAT, data migration, and go-live.
  • Business Process Mapping: Map Hyva's end-to-end processes across departments and divisions, ensuring that project deliverables comprehensively cover all areas.
  • Configuration and Documentation: Design functional configurations for ERP and business applications, ensure detailed documentation for support colleagues and end users, and manage training and knowledge transfer sessions to internal teams.
  • Project Coordination and Reporting: Coordinate project activities, assist in the development of IT project plans, report progress to management, and communicate with all relevant stakeholders to ensure alignment and timely completion.
  • Solution Validation and Quality Assurance: Act as an intermediary between users and vendors to validate proposed solutions, ensuring they meet Hyva's requirements.
  • Post-Implementation Support: Provide first-level support to business units, resolving operational issues and ensuring solutions continue to function seamlessly.
  • Continuous Improvement: Conduct root cause analysis to identify productivity enhancements, recommend product improvements, and drive efficiency in both business processes and IT.
  • Change Management: Participate in change management processes by documenting, explaining, and reviewing requested changes.
  • Vendor and SME Collaboration: Work closely with internal subject matter experts and vendors to validate solutions, coordinate on enhancements, and ensure all requirements are met.

About You

  • 5 – 8 years of relevant working experience with Finance-related business operations systems.
  • Exposure to ERP processes such as Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), Warehouse, Procure to Pay, Quote to Cash, Plan to Produce etc.
  • Proven track record in regional/global implementation projects, including documentation maintenance throughout the project lifecycle.
  • ERP Proficiency: Excellent understanding of ERP systems, with hands-on experience in major solutions such as Infor LN, Microsoft Dynamics, Oracle Suite, SAP etc.
  • Analytical Skills: Strong problem-solving abilities with excellent analytical and decision-making skills, capable of holistic thinking and connecting the dots across multiple applications and business processes.
  • User-Centric Approach: Ability to evaluate and improve processes from a customer/user perspective, ensuring solutions meet stakeholder needs.
  • Communication & Facilitation: Strong written and verbal communicator, comfortable interacting with colleagues at all levels.
  • Project Management Knowledge: Good grasp of project management methodologies, including Waterfall and Agile models, with experience in project delivery.
  • Collaboration & Networking: Proven ability to build networks, positive collaborations, and consensus among diverse stakeholders.
  • Attention to Detail: Highly organized and detail-oriented, with a strong commitment to delivering quality results within fast-paced project deadlines.
  • Cultural Sensitivity: Culturally aware and adaptable to diverse work environments, capable of interacting with multiple stakeholders at different levels within the organization.
  • Proactive Change Management: Ability to proactively manage changes in project scope, identify potential crises, and devise contingency plans.

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