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DHL Asia Pacific Shared Services Sdn Bhd Senior Business Operations Manager

1 week ago

Klang, Selangor, Malaysia DHL Asia Pacific Shared Services Sdn Bhd Full time

Company Overview:

DHL Asia Pacific Shared Services Sdn Bhd is a leading logistics company that offers innovative solutions to customers worldwide. We are committed to delivering exceptional customer service and strive to build long-term relationships with our clients.

Our company culture emphasizes collaboration, innovation, and customer focus. We encourage our employees to take ownership of their work and strive for excellence in everything they do.

We offer a dynamic and challenging work environment, with opportunities for career growth and professional development. If you are a motivated and results-driven individual who is passionate about logistics and customer service, we would love to hear from you.

Job Requirements:

  • Gather information and data to support excellent business analysis services.
  • Support the analysis of an organization or business domain and document its business processes and/or systems, assessing the business model or its integration with technology.
  • Ensure user community within project scope is engaged and mobilized.
  • Assist with execution of gap analysis, identifying project requirements and follow-up until completion.
  • Coordinate testing and follow-up.
  • Support knowledge transfer, training, and documentation creation (Job Aids).
  • Assist with implementation of support model.

Preferred Qualifications:

  • Vocational, specialized, or technical certification, or equivalent, ideally in a related field (such as Finance, IT, or business).
  • Solid finance process knowledge (OTC, FA area).
  • Beneficial to possess experience/certifications in:
    • Project Management, Business Analysis.
    • First-choice / LEAN / Six Sigma.
  • Analytical skills, able to think and act with a cross-organizational and cross-process approach.
  • Excellent communication and presentational skills.
  • Minimum of 2 years working experience in a supporting capacity for Project Management, Business Analysis, and/or Stakeholder Management type of role.
  • Beneficial to have a digital mindset with experience in automated Project Management solutions.