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Quality Control Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Wipro Full time
About the Role

We are looking for a highly skilled Quality Control Specialist to join our team at Wipro. As a Quality Control Specialist, you will play a critical role in ensuring the quality of our services and products.

Your primary responsibility will be to identify areas for improvement and implement changes to enhance our overall performance.

You will work closely with other departments to ensure that our quality standards are met and exceeded.

Main Responsibilities:

  1. Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.
  2. Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
  3. Conduct thorough analysis of data and trends to identify opportunities for improvement.
  4. Collaborate with other departments to address quality-related issues promptly.
  5. Participate in quality calibration sessions and contribute to the development of quality inspection standards.

Requirements:

  • Proven experience in quality assurance and control.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with sales funnels and social media advertising platforms.
  • Ability to work in a fast-paced environment with attention to detail.
  • Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

Benefits:

A competitive salary and benefits package is offered to successful candidates.