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Mandarin Hotel Reservation Expert
3 weeks ago
About Our Company
Agensi Pekerjaan JobScoper Sdn. Bhd. is a leading human resources consulting firm that provides innovative solutions to businesses across various sectors.
Job Description
We're seeking an experienced Mandarin Customer Success Specialist to join our team As a key member of our hospitality department, you'll play a vital role in ensuring the highest level of customer satisfaction.
Key Responsibilities
- Handle customer inquiries and resolve issues in a timely and professional manner;
- Collaborate with hotels and guests to ensure seamless communication and issue resolution;
- Provide exceptional customer service and support to exceed client expectations;
- Stay up-to-date with industry trends and best practices to continuously improve processes and services;
- Participate in ongoing training and professional development to enhance skills and knowledge;
Required Skills and Qualifications
- Native-level proficiency in Mandarin language (speaking, reading, and writing);
- Excellent communication and interpersonal skills;
- Ability to work under pressure and meet deadlines while maintaining attention to detail;
- Comfortable working in a fast-paced environment with multiple priorities;
- Familiarity with industry-specific software and systems.
Benefits and Perks
- Competitive salary and benefits package;
- Opportunities for growth and development within the company;
- Collaborative and dynamic work environment;
- Comprehensive training program to enhance your skills and knowledge;
- Recognition and rewards for outstanding performance.
