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Technical Solutions Advisor

2 weeks ago

Klang, Selangor, Malaysia Warner Bros. Discovery Full time
Job Summary

Warner Bros. Discovery seeks a skilled Customer Experience Expert to join our Global Customer Experience team.

About the Position:

This role requires a strong understanding of customer behavior and preferences, as well as excellent communication and problem-solving skills.

The ideal candidate will have experience working with cross-functional teams, with a proven track record of delivering high-quality results in a fast-paced environment.

Main Responsibilities:
  • Function as a subject matter expert over all WBD products/services available in region, maintaining current knowledge over all responsibilities and SOPs maintained by the Advanced Support teams.
  • Assist our upstream escalation partners in maintaining a catalog of ongoing issues to ensure partner teams accurately understand issue impact, scope, and regularly communicate issue status to domestic and International teams.
Required Skills and Qualifications:
  • Bachelor's degree in a relevant field or equivalent experience.
  • At least 2 years of experience in a similar role, preferably in media, entertainment, technology, or hospitality.
  • Familiarity with product and support training methodologies.