Technical Support Representative

2 days ago


Shah Alam, Selangor, Malaysia STERIS Canada Corporation Full time

We are seeking a skilled professional to join our team as a Field Service Engineer at STERIS Canada Corporation.

About the Job:
  • This role will involve performing a variety of routine and non-routine local service support assignments to ensure quality services delivered to customers timely.
  • The successful candidate will manage service activities & revenues of assigned key accounts, and support the service team for ad-hoc service activities including standby for service hotline.
  • This position requires excellent customer support and relationship-building skills, as well as strong troubleshooting and diagnostic abilities.
Responsibilities:
  • On-site installation, repairs, maintenance and provision of solutions to customers with product & service offerings.
  • Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports.
  • Development and maintenance of effective, communicative relationships with customers, managers, support functions and the sales and dealer organization.

STERIS is committed to creating a healthier and safer world by providing innovative healthcare and life science product and service solutions.



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