Technical Support Specialist
1 day ago
We are seeking a skilled Technical Support Specialist to join our team at Dasher Malaysia. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through live chat and other communication channels.
Key Responsibilities:
- Interact with customers through live chat and provide them with friendly, professional, and humanized after-sales service.
- Manage the end-to-end process of product shipment, from inspection and repair to delivery and tracking.
- Handle return and refund requests on various platforms, such as Lazada, Shopee, TikTok, etc., with a customer-centric approach.
- Resolve disputes related to shipment loss, return abuse, and cases outside warranty coverage with a focus on fair resolution.
- Follow up on warranty status updates for customers, delivering a personalized touch.
Requirements:
- Fresh Graduates Welcome
- Passionate about the latest Smart home IoT products.
- Love to explore new knowledge.
- Good command (spoken and written) in Mandarin, English, and Bahasa Malaysia.
- Typing speed of 40 words or above per minute.
- Basic Microsoft Excel skills (added advantage).
- Able to commute to Setia Avenue, Setia Alam.
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