Support Specialist
2 days ago
About the Position:
This is an exciting opportunity for a Support Specialist to join our dynamic team at IT Business Solutions Sdn Bhd.
We are looking for a skilled individual who can provide exceptional customer service and resolve issues efficiently.
Job Description:
Key duties include:
- Providing prompt and professional responses to customer inquiries via phone and email
- Resolving client issues through effective communication and troubleshooting
- Escalating complex issues to technical teams as needed
- Collaborating with internal teams to ensure seamless customer experience
- Logging and tracking customer interactions using our incident management system
Requirements:
To excel in this role, you should have:
- A strong foundation in customer service principles and practices
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced environment
- Basic computer skills and familiarity with incident management systems
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