Chief Operating Officer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia foodpanda hk Full time
Job Requirements

The Chief Operating Officer - Customer Experience will be responsible for leading and overseeing Virtual Account Management teams across BPO, in-house operations, and COE. Setting clear performance objectives for teams and ensuring alignment with company goals is essential.

This role requires a minimum of 10 years of work experience in account management, business development, or revenue generation roles in technology, e-commerce, or FMCG industry. Proven experience in BPO, shared service centers, and process design is required.

A strong sense of ownership over projects and organizational goals, along with self-motivation and a willingness to learn, are necessary for success. Ability to communicate and collaborate effectively with a diverse range of people and job functions is also essential.



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