Chief Customer Officer

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time

We are seeking a highly motivated and results-driven Chief Customer Officer to join our team at Tata Consultancy Services. The successful candidate will be responsible for leading our customer experience initiatives, ensuring customer satisfaction and loyalty through effective issue resolution, customer relationship management, and data analysis.

Key Responsibilities:

  • Voice of the Customer: The Chief Customer Officer gathers feedback from customers and translates it into actionable recommendations for product development and service improvement.
  • Customer Education and Support: They educate customers about products and services, providing ongoing support to help them navigate any challenges they may encounter.

A strong background in customer-facing roles and excellent leadership skills are essential for success in this position. The ideal candidate will be able to drive business growth through customer experience and advocacy.



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