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Retail Store Manager

2 months ago

Putrajaya, Malaysia TIME's group Full time

Leadership Role in Retail and Consumer Products

We are seeking an experienced and results-driven professional to join our team as a Boutique Manager at TIME's group. As a key member of our retail leadership team, you will be responsible for overseeing the day-to-day operations of our retail stores, driving sales growth, and delivering exceptional customer service.

  1. Store Operations and Management

Oversee the management of retail store operations, including sales, inventory management, and customer service. Ensure that all store operations are running smoothly and efficiently, and that customer service standards are consistently met.

Team Leadership and Development

Train, supervise, and motivate retail staff to deliver exceptional customer service and achieve sales targets. Develop and implement strategies to improve staff performance and engagement.

Business Development and Growth

Develop, plan, and implement effective promotional strategies tailored to each store location to drive sales growth and increase customer engagement. Identify opportunities for sales growth and develop plans to achieve sales targets.

Performance Monitoring and Analysis

Monitor and analyze sales performance, trends, and customer feedback to identify opportunities for improvement and implement corrective actions. Use data and insights to inform business decisions and drive growth.

Inventory Management and Control

Ensure that the store is appropriately stocked by managing inventory levels, merchandise displays, and replenishment processes. Implement strategies to minimize stockouts and overstocking.

Customer Service and Resolution

Handle customer inquiries, complaints, and issues in a professional and timely manner, aiming for effective resolution. Ensure that customer service standards are consistently met.

Industry Trends and Competitor Analysis

Stay updated on industry trends, market changes, and competitor activities to remain competitive in the market. Use this information to inform business decisions and drive growth.

Leasing and Property Management

Manage all aspects of leasing for retail spaces, including negotiating lease terms, renewals, and rent reviews. Ensure compliance with lease agreements and permits.

Relationship Building and Management

Build and maintain strong relationships with landlords, property owners, and tenants. Ensure that all contractual obligations are met.

Strategic Planning and Execution

Assist in the development and execution of long-term leasing strategies that align with the company's growth objectives. Identify opportunities for promotional events and community engagement activities.

Multi-Site Operations and Performance

Manage and oversee operations and performance across multiple retail branches to ensure consistency and excellence in service and sales.

Requirements and Qualifications

We are looking for a highly motivated and experienced professional with a strong background in retail management and leadership. The ideal candidate will have a proven track record of driving sales growth, delivering exceptional customer service, and leading high-performing teams.

Key Qualifications

  • Minimum 5 years of experience in retail management and leadership
  • Proven track record of driving sales growth and delivering exceptional customer service
  • Strong leadership and team management skills
  • Ability to analyze data and insights to inform business decisions
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities