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GTS Team Lead

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time
About the Role

We are seeking a highly skilled and experienced GTS Team Lead to join our Businesslist team. As a key member of our IT service management team, you will be responsible for leading a team of GTS analysts and ensuring the delivery of high-quality IT services to our internal customers.

Key Responsibilities
  • Lead a team of GTS analysts and provide guidance and support to ensure the delivery of IT services.
  • Develop and implement service management processes and procedures to ensure the efficient delivery of IT services.
  • Collaborate with other IT teams to resolve incidents and requests, and ensure that service levels are met.
  • Provide technical support and guidance to GTS analysts and other IT teams as needed.
  • Contribute to the development of IT service management policies and procedures.
  • Monitor and report on IT service performance metrics and provide recommendations for improvement.
Requirements
  • At least 2 years' experience working in a service desk environment.
  • Strong knowledge of IT service management principles and practices.
  • Excellent leadership and communication skills.
  • Ability to prioritize and manage multiple tasks and projects.
  • Experience with service ticketing tools and IT service management software.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Flexible working arrangements.