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Senior Management Role

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

We are seeking a highly motivated and experienced Senior Management Role candidate to join our team at Sutherland. As a senior leader, you will be responsible for driving business growth, improving operational efficiency, and building strong relationships with clients and team members.

About the Job

In this role, you will be responsible for developing and implementing strategic plans to drive business growth, as well as identifying areas for process improvement and implementing changes to increase efficiency and productivity. You will also play a key role in building and maintaining strong relationships with clients and team members, and overseeing performance and service quality to ensure customer satisfaction.

Key Responsibilities
  1. Develop and implement strategic plans to drive business growth.
  2. Identify areas for process improvement and implement changes to increase efficiency and productivity.
  3. Build and maintain strong relationships with clients and team members.
  4. Oversee performance and service quality to ensure customer satisfaction.
  5. Determine training needs to equip staff with fundamental skills and knowledge.
Requirements
  • Bachelor's degree or Associate degree from an accredited college or university.
  • Three years operations and management experience, including process transformation experience.
  • Strong analytical skills to interpret data, identify trends, and make suggestions for improvements.
  • Demonstrated leadership skills to take the lead in making improvements and resolving issues.
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • Strong verbal and written communication skills to communicate clearly, constructively, and professionally.
  • Excellent working knowledge of MS Office applications.
  • Experience in managing a team of work-from-home direct reports.
  • Proficient in English.
  • Relevant experience in handling a web hosting and sales account or technical account and sales account.