Customer Program Management Analyst

3 weeks ago

Kulim, Kedah, Malaysia Celestica Inc. Full time
Job Summary

Celestica Inc. is seeking a highly skilled Program Management Specialist to join our team. As a key member of our Operations department, you will be responsible for managing customer programs and ensuring timely delivery of products.

Key Responsibilities
  • Customer Interface: Act as a liaison between customers and internal teams to resolve issues and ensure customer satisfaction.
  • Order Management: Receive, review, and monitor customer orders to ensure accurate and timely delivery.
  • Issue Resolution: Identify and resolve issues affecting product delivery, working closely with internal and external stakeholders.
  • Reporting and Analysis: Develop and maintain performance reports, analyzing data to identify trends and areas for improvement.
  • Project Coordination: Assist in the coordination of projects, ensuring timely completion and effective communication with stakeholders.
  • Knowledge Management: Maintain knowledge of customer contracts, terms, and business issues associated with manufacturing.
  • Communication: Develop and maintain effective communication with internal and external customers, including presentations, reports, and data entry.
Requirements
  • Education: Bachelor's degree in a related field or equivalent combination of education and experience.
  • Experience: 2-4 years of relevant experience in program management, customer service, or a related field.
  • Skills: Excellent communication, negotiation, and problem-solving skills, with proficiency in Microsoft Office applications.
Working Environment

This role is performed in a normal office environment, requiring extended periods of sitting and sustained visual concentration on a computer monitor or numbers and other detailed data.

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