Contact Centre Operations Executive

2 days ago


Johor Bahru, Johor, Malaysia AEON Credit Service (M) Berhad Full time

Join AEON Credit Service (M) Berhad as a Customer Experience Specialist and take your customer service skills to the next level In this role, you will focus on delivering outstanding customer experiences through efficient issue resolution, proactive communication, and continuous improvement. As part of our team, you will contribute to a culture that values collaboration, innovation, and employee growth.

Main Responsibilities:
  • Provide exceptional customer service through multiple channels, including phone, email, and chat.
  • Collaborate with colleagues to resolve complex customer issues and escalate them to supervisors when necessary.
  • Participate in process improvements and quality assurance initiatives to enhance customer satisfaction and operational efficiency.
  • Maintain accurate records of customer interactions and system updates.

We strive to create a work environment that fosters creativity, teamwork, and ongoing learning. If you are a dedicated professional seeking a challenging role in customer service, we encourage you to apply



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