Service Excellence Expert

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time

Company Overview:

Recooty is a dynamic organization that values its customers above all else. We strive to provide exceptional service and support to our clients, and we're looking for a dedicated individual to join our team as an Executive – Customer Service.

In this role, you will have the opportunity to make a real difference in the lives of our customers. You'll be working closely with our internal teams to resolve customer complaints and issues, and providing solutions to customer inquiries.

We're committed to creating a positive and supportive work environment, where you can grow and develop your skills and expertise.

Responsibilities:

  • Manage incoming calls and emails from customers.
  • Provide solutions to customer complaints and issues.
  • Collaborate with internal teams to resolve complex customer issues.
  • Maintain accurate records of customer interactions.

Requirements:

  • Degree in any discipline.
  • 23 years old and above.
  • Excellent command of spoken and written English, Arabic, and French.
  • Possess initiative, able to work independently and as a team.
  • Dynamic, highly motivated, and a result-oriented team player with good interpersonal skills.

What We Offer:

  • Attractive salary (RM3500 - RM4000).
  • Work permit organized and paid by the company.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.


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