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E-Commerce Key Account Manager

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time
E-Commerce Key Account Executive

We are seeking a highly skilled E-Commerce Key Account Executive to join our dynamic team at TIME's group. As the E-Commerce Key Account Executive, you will be responsible for managing and developing relationships with key clients to drive business growth and ensure client satisfaction.

Key Responsibilities:
  • Act as the primary point of contact, manage key accounts, and develop a solid and trusting relationship between major e-commerce clients and our company.
  • Resolve problems, address client needs, and handle key client complaints in a timely and professional manner.
  • Understand the goals and strategies of each e-commerce partner and align them with our company's objectives.
  • Conduct regular meetings with clients to discuss their requirements and ensure their satisfaction.
  • Monitor market trends and competitor activities to identify opportunities for growth.
  • Collaborate with internal teams to develop solutions and deliver high-quality service that meets the needs of key accounts.
  • Track and report on key account performance metrics, monitor client performance, and prepare regular reports.
  • Provide regular feedback to the management team on key account performance.
Requirements:
  • Candidate must possess at least a Degree in any field.
  • Proven work experience as a Key Account Executive in logistics or e-commerce industry is preferred for this position.
  • Strong communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • An ability to grasp clients' needs and to increase customer engagement.
  • Able to multitask, prioritize, and manage time efficiently.
  • Proven results of delivering client solutions and meeting sales goals.