Microsoft Dynamics 365 Finance and Operations Support Specialist
1 day ago
Quantum delivers comprehensive data management solutions that empower organizations to extract maximum value from their unique, unstructured data. With over four decades of experience, our data platform has been trusted by leading organizations in various industries.
Job DescriptionThe ERP Application Support Analyst is a crucial role within our organization, responsible for providing technical and functional support for the Microsoft Dynamics 365 Finance and Operations (D365FO) system. This individual will work closely with business users, the IT team, and Microsoft partners to troubleshoot issues, resolve incidents, implement enhancements, and perform system maintenance.
- Provide end-user support for the D365FO system and its related applications, such as Power BI, Power Apps, Docentric, and Azure DevOps.
- Analyze, diagnose, and resolve issues related to the D365FO system functionality, configuration, integration, performance, and security.
- Troubleshoot and resolve issues related to D365FO modules, features, integrations, and customizations.
- Perform root cause analysis and provide solutions or workarounds for reported incidents.
- Coordinate with the IT team and Microsoft partners to escalate and resolve complex issues.
- Collaborate with other support team members, developers, consultants, and vendors to ensure timely and quality service delivery.
- Implement D365FO system updates and patches.
- Participate in testing and validation of D365FO system and its related applications, inclusive of new releases, patches, updates, and enhancements of the D365FO application.
- Document and update the support processes, procedures, and knowledge base articles.
- Monitor and report anomalies or risks on system performance, availability, and usage metrics of the D365FO environment.
- Provide feedback and suggestions for improving the functionality, usability, and performance of the D365FO application.
- 5 years of experience in supporting Microsoft Dynamics 365 Finance and Operations or similar ERP systems.
- Strong knowledge of the D365FO system functionality, configuration, integration, and security.
- Proficient in using D365FO tools, such as LCS, Visual Studio, SSRS, X++, and Docentric.
- Experience in using Power BI, Power Apps, and Azure DevOps for reporting, automation, and collaboration.
- Strong presentation and communication skills.
- Strong problem-solving and analytical skills.
- Proficient in both spoken and written English language.
- Strong organization skills.
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