Technical Support Specialist

5 days ago


Kuala Selangor, Selangor, Malaysia Quantum Full time
Job Description

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Quantum. In this role, you will be responsible for providing exceptional technical support to our customers via phone, chat, or email.

The ideal candidate will have a strong background in IT and excellent communication skills. You will be required to troubleshoot and resolve technical issues efficiently and effectively, while maintaining a professional demeanor.

You will also be responsible for:

  • Responding to requests for remote technical assistance
  • Diagnosing and resolving technical hardware and software issues
  • Researching questions using available information resources
  • Advising customers on appropriate action

Requirements:

  • Associate's degree or equivalent experience in Information Technology or related field
  • Certification in relevant technologies (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician)
  • Strong problem-solving and analytical skills


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