Global Client Services Associate

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Summitnext Full time

**Job Description**

We are seeking a Global Client Services Associate to join our team at SummitNext. As a key member of our support team, you will be responsible for delivering exceptional service to our clients across various communication channels.

**Key Responsibilities**

  • Respond to client inquiries and resolve issues efficiently.
  • Educate clients on our services and products through effective communication.
  • Escalate complex issues to specialists when necessary using Salesforce or Jira.
  • Update clients on their request status in a timely manner.
  • Verify documents submitted by clients within specified regions on a regular basis.
  • Achieve quarterly KPI targets set by the CS manager.

**Requirements and Qualifications**

  • Excellent communication skills in Native Thai and English.
  • Strong client-facing and problem-solving skills.
  • Customer service experience and orientation.
  • Bachelor's degree in business administration or related field required.
  • Highly self-motivated and reliable individual.

**What We Offer**

  • Competitive compensation package.
  • Comprehensive health and life insurance coverage.
  • Generous time off and paid sick leave.
  • Allowance for sports club memberships or physical exercise activities.
  • Holiday flight tickets and accommodation coverage.
  • Meal and transportation allowance.
  • Education allowance for children's school fees.


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