Fintech Operations Manager

2 weeks ago


Johor Bahru, Johor, Malaysia UQPAY SDN. BHD. Full time

Job Description:

As a Fintech Operations Manager at UQPAY SDN. BHD., you will be responsible for managing the onboarding process of new partners, ensuring seamless integration into our operational framework.

  • Key Responsibilities:
    • Collaborate with partners to understand their capabilities and provide necessary updates to improve existing operational processes.
    • Oversee daily transaction processing, ensuring accuracy, compliance, and timely execution.
    • Monitor transaction flows and promptly address any discrepancies or operational issues.
  • Operational Support:
    • Provide ongoing support to partners regarding operational inquiries, transaction statuses, and system functionalities.
    • Act as a liaison between partners and internal teams to facilitate effective communication and problem resolution.
  • Cross-Functional Collaboration:
    • Work closely with product, technology, and finance teams to support the development and launch of new initiatives.
    • Participate in project meetings and contribute to the successful execution of operational strategies.
  • Continuous Learning and Development:
    • Demonstrate a proactive attitude towards learning and adapting to new technologies, processes, and industry trends.
    • Engage in continuous professional development to enhance skills and knowledge relevant to the fintech landscape.
  • Requirements:
    • Possession of a Bachelor's degree or higher, preferably in Marketing, Economics, Computer Science, or a related field.
    • Exceptional communication and teamwork skills, capable of effective collaboration with channel partners and other team members.
    • Strong writing skills, able to compose clear, concise, and professional company help documents.
    • Candidates experience within the fintech industry is preferred and would add value to this position.


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