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Configuration Process Expert

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia SAS Full time

We're a leader in data and AI. Our software and services enable customers to transform data into intelligence and answer complex questions.

About the Role:
  • This is an exciting opportunity to join our team as a Fulfillment Configuration Specialist.
  • You will be responsible for managing and configuring order fulfillment processes to ensure efficient, accurate and timely delivery of products to customers.
  • As a Fulfillment Configuration Specialist, you will review customer configuration plans, troubleshoot issues and interact with external customers and other global staff.
Responsibilities:
  • Manage order fulfillment processes to ensure efficiency and accuracy.
  • Review customer configuration plans to identify potential issues.
  • Troubleshoot issues related to order configuration.
  • Interact with external customers and other global staff to provide optimum account management.
  • Understand and apply licensing and pricing policies.
  • Ensure accuracy of customer software licenses.
  • Generate license keys and update customer install bases.
  • Perform regular checks and audits to validate order configurations.
Requirements:
  • Minimum 2 years of relevant experience in fulfillment and configuration management.
  • Strong attention to detail and excellent communication skills.
  • Strong organizational skills and ability to manage a heavy workload.
  • Ability to think independently and solve problems under limited direction.
  • Proficient in Microsoft Office suite of products.