Current jobs related to IT Service Delivery Analyst - Klang, Selangor - DHL Germany

  • HRIS Analyst

    2 weeks ago

    Klang, Selangor, Malaysia Hilti Asia IT Services Full time

    What's the role?Join our HR digital transformation journey with a dynamic Global HR IT team and play a crucial role in enhancing our HR processes and technologies. You'll work closely with the Product Owner to design and implement seamless technical solutions that improve the end-user experience. Your expertise will play a crucial role in revolutionizing our...

  • Service Delivery Manager

    2 weeks ago

    Klang, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time

    Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success.Responsibilities5 - 10 years of work experience (or equivalent) in project management and Service Delivery, preferable in IT field/services.Degree in Computer Science, Management, Economics or equivalent...

  • Service Delivery Coordinator

    1 week ago

    Klang, Selangor, Malaysia INSATO Furniture Sdn Bhd. (HQ - AUSTRALIA) Full time

    INSATO Furniture Sdn Bhd. is seeking a Service Delivery Coordinator to join our team. The successful candidate will be responsible for coordinating customer service operations and ensuring seamless delivery of services.As a Service Delivery Coordinator, you will handle customer inquiries, resolve issues efficiently, and provide information regarding product...

  • Senior Service Delivery Executive

    1 week ago

    Klang, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time

    We are looking for a talented Senior Service Delivery Executive to join our team at Hemmersbach GmbH & Co. KG. In this role, you will be responsible for overseeing the delivery of IT services to our customers, ensuring that all project goals and objectives are met.Key ResponsibilitiesLeadership and Team Management: Lead and manage cross-functional teams to...

  • IT Service Delivery Expert

    2 weeks ago

    Klang, Selangor, Malaysia Strateq Group Full time

    We are seeking a highly skilled IT Service Delivery Expert to join our team at Strateq Group. As an IT Service Delivery Expert, you will be responsible for delivering exceptional technical support and assistance to end-users, ensuring their issues are addressed promptly and efficiently.Key ResponsibilitiesProvide 24/7 technical support and assistance via...

  • Service Delivery Lead

    6 days ago

    Klang, Selangor, Malaysia HCLTech Full time

    Job ResponsibilitiesThe Service Delivery Lead role is responsible for delivering high-quality services to customers. As an IT Onsite Operations Lead, you will be accountable for the unassigned tickets in the queue, ensuring timely updates and compliance with quality and regulatory standards.Your key responsibilities will include:Delivering high-quality...

  • Pricing Analyst Specialist

    2 weeks ago

    Klang, Selangor, Malaysia ZF Sales And Service (Malaysia) Sdn Bhd Full time

    Job SummaryWe are seeking a highly motivated Pricing Analyst Specialist to join our team at ZF Sales And Service (Malaysia) Sdn Bhd.The successful candidate will be responsible for providing expert pricing analysis and advice to support business growth and profitability. This will involve developing and maintaining sales price models, analysing revenue...

  • Service Delivery Consultant

    1 week ago

    Klang, Selangor, Malaysia Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. Full time

    We are seeking a Service Delivery Consultant to join our team at Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.. The ideal candidate will have excellent customer service skills and be able to work effectively in a fast-paced environment.Key Responsibilities:Manage patient complaints and provide timely resolutions.Utilize the Salesforce CRM System to manage...

  • Regional Service Delivery Director

    2 weeks ago

    Klang, Selangor, Malaysia Avery Dennison Full time

    Senior Leadership RoleAvery Dennison is seeking a Regional Service Delivery Director to lead our service delivery teams in ASEAN.This role will involve developing and implementing service delivery strategies to drive business growth and improve customer satisfaction.The successful candidate will have 10+ years of experience in handling customer complaints...

  • IT Service Desk Analyst

    1 week ago

    Klang, Selangor, Malaysia Tiong Nam Logistics Full time

    Job Responsibilities:We are seeking a skilled IT Service Desk Analyst to join our IT team at Tiong Nam Logistics. The successful candidate will be responsible for providing technical support and maintenance services to our computer systems and networks.Your primary responsibilities will include interacting with end users to troubleshoot and resolve technical...

  • Service Delivery Project Manager

    1 week ago

    Klang, Selangor, Malaysia TIME dotCom Berhad Full time

    Job description:The position reports to the Head, Project DeliveryJob Overview:This position has a key role in delivering the Department's mandate and Business Division's ambitions. You are Service Delivery Business responsible for all projects management domains: scope, task, schedule, cost, quality, change management, communications, risk, procurement &...

  • Technical Service Delivery Manager

    4 days ago

    Klang, Selangor, Malaysia Prosdata Engineering Full time

    As a Technical Service Delivery Manager at Prosdata Engineering, you will be responsible for leading our team of technical experts to deliver high-quality instrument-related services to our clients. This is a fantastic opportunity to join a dynamic team and contribute to driving business growth and customer satisfaction.About the RoleIn this role, you...

  • Customer Experience Manager

    2 weeks ago

    Klang, Selangor, Malaysia Hunters International Full time

    Customer Experience Manager - Service DeliveryAbout the Position:This Customer Experience Manager will lead the development and execution of customer-centric service delivery strategies. The ideal candidate will have extensive experience in managing complex service delivery operations and driving customer satisfaction initiatives.Primary...

  • Service Delivery Coordinator

    4 days ago

    Klang, Selangor, Malaysia KINETA Full time

    About KINETAKINETA Sdn. Bhd. is a forward-thinking company in the electric vehicle (EV) sector in Malaysia. We strive to provide innovative EV charging solutions to our customers while maintaining exceptional customer service standards. Our goal is to become the go-to partner for EV-related services in Malaysia.Job SummaryWe are seeking a skilled Customer...

  • Service Management Analyst

    3 weeks ago

    Klang, Selangor, Malaysia DHL Germany Full time

    About usJob location: Cyberjaya, Selangor, MalaysiaWhen you work with us, you'll find that we deliver results without compromising on respect. We value each other's differences while recognizing individual strength.We are the world's leading contract logistics company, creating competitive advantages for our customers through customized warehousing and...

  • Service Management Analyst

    2 weeks ago

    Klang, Selangor, Malaysia DHL Supply Chain Full time

    About UsJob location: Cyberjaya, Selangor, MalaysiaWhen you work with us, you'll find that we deliver results without compromising on respect. We value each other's differences while recognizing individual strength.We are the world's leading contract logistics company. We create competitive advantage for our customers through customized warehousing and...

  • Service Management Analyst

    2 weeks ago

    Klang, Selangor, Malaysia DHL Germany Full time

    About usJob location: Cyberjaya, Selangor, MalaysiaWhen you work with us, you'll find that we deliver results without compromising on respect. We value each other's differences while recognising individual strength.We are the world's leading contract logistics company. We create competitive advantage for our customers through customized warehousing and...

  • Customer Service Delivery Lead

    6 days ago

    Klang, Selangor, Malaysia Konica Minolta Business Solutions (M) Sdn Bhd Full time

    The Customer Service Delivery Lead will play a key role in driving business growth through exceptional customer experiences.About the Company:Konica Minolta Business Solutions (M) Sdn Bhd is committed to delivering innovative solutions that meet the evolving needs of our customers.Main Responsibilities:Overseeing the entire order management process from...

  • Associate Business Analyst

    3 days ago

    Klang, Selangor, Malaysia Hitachi eBworx Full time

    Add expected salary to your profile for insightsAre you an experienced Associate Business Analyst (Software) looking to join a dynamic and innovative technology company? Hitachi eBworx Sdn. Bhd. is seeking a full-time Associate Business Analyst (Software) to join our team based in Petaling Jaya, Selangor. In this pivotal role, you will be responsible for...

  • Controller and Financial Analyst

    1 week ago

    Klang, Selangor, Malaysia Career Horizons Full time

    Career Horizons is looking for a skilled Controller and Financial Analyst to join its finance team.The ideal candidate will have a strong background in finance and accounting, with expertise in financial analysis, budgeting, and forecasting.Responsibilities will include preparing and reviewing management accounts, developing and implementing effective...

IT Service Delivery Analyst

3 weeks ago

Klang, Selangor, Malaysia DHL Germany Full time
About us

We are DHL Germany, a world-leading contract logistics company providing customized solutions to businesses worldwide.

We strive to deliver results without compromising on respect, valuing each other's differences while recognizing individual strengths.

We combine our global scale with local knowledge and sector expertise to create competitive advantages for our customers.

In DHL Supply Chain (DSC), we aim to make careers as satisfying and successful as they can be, offering a supportive work environment where employees have the tools and training needed to grow and succeed.

DHL Supply Chain is a Great Place To Work certified organization, demonstrating our commitment to employee satisfaction.

Job Description

The Infrastructure & Service Management (ISM) function within DHL Supply Chain Asia Pacific IT plays a vital role in ensuring the security and resilience of the IT infrastructure and network available 24x7.

The regional ISM team supports various Strategic Programs & Initiatives across the APAC region. The IT Service Management Analyst within the ISM team is accountable for supporting the company's regional IT Service Management operations.

  • Develop and implement effective IT service management policies, processes, procedures, work instructions, and tools.
  • Provide expert service, training, and guidance to the IT community on IT Service Management Suite of Tools (Global Service Now).
  • Collaborate with stakeholders to promote and communicate ITSM processes across DSC APAC.
  • Evaluate and ensure process adoption and compliance through regular communication and training.
  • Create and distribute reports based on defined measures, metrics, and key performance indicators.
  • Recommend process improvements, enhance reporting, and optimize tool utilization.
  • Manage documentation and artifacts supporting IT service management processes.