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Operations Manager

2 weeks ago

Klang, Selangor, Malaysia Sysmex Asia Pacific Full time
Job Summary

We are seeking an experienced Operations Manager to oversee the full order processing cycle, ensuring accuracy and timely delivery.

Key Responsibilities
  • Lead and mentor a team of Customer Service Coordinators to meet performance and order fulfillment targets.
  • Implement and maintain ISO Quality Procedures, ensuring compliance with standards.
  • Manage customer complaints and implement corrective actions (CAPA) as needed.
  • Collaborate with internal teams, 3PL logistics, and vendors to ensure smooth order fulfillment.
  • Track and analyze key performance metrics to drive continuous improvement.
About Us

Sysmex Malaysia is a pioneering company recognized globally in invitro diagnostics. We offer a comprehensive benefits package, plus exciting perks like sponsor fit and fun activities.

Requirements
  • Bachelor's Degree in Business Administration, Supply Chain Management, Logistics or a related field.
  • 10 years of experience in order processing, customer service, supply chain management or logistics.
  • 3-5 years of supervisory experience with proven leadership in managing teams.
  • Proficient in SAP or S/4 Hana systems.
  • Strong understanding of ISO 9001 and GDMPD standards and order fulfillment processes.