Branch Operation Manager
1 week ago
Candidates must be comfortable with regular outstation travel. Please note that while this position reports to our HQ in Shah Alam, the successful candidate will be based in Sungai Petani, Kedah for operational and travelling purposes. The role requires frequent travel to our branch locations across the region.
Responsibilities:- Take charge and be accountable for the branch/SSC operation in all operational aspects including distribution operations, warehousing, inventory management, customer service (internal and external) and administrative functions.
- Oversee Battery Charging function at branch/ SSC.
- Ensure all expired / near expired batteries in warehouse are charged.
- Ensure battery charging services are timely completed for customers.
- Ensure battery diagnostics for batteries under warranty are done accurately and efficiently.
- Ensure Scrap battery procedures are performed timely.
- Ensure Mind fans or other products repair and services are duly completed.
- Ensure documentation of all operation matters are duly completed and timely submitted.
- Work jointly with other Branch Operation Managers and CW Warehouse Managers pertaining to daily operation matters and synchronising operations.
- Collaborate and actively communicate with Branch/SSC sales personnel in charge on daily business operation needs.
- Effectively delegate and manage the departmental day-to-day operation and resolve branch operation issues.
- Take charge of the Company bi-annual stock-take event.
- Hire and interview branch operation employees.
- Travel outstation to visit branches in West Malaysia and East Malaysia as and when required.
- Manage and recommend workflow changes for greater efficiencies and accuracies.
- Develop branch operation policies, standard operating procedures (SOPs), and work instructions (WI) and roll out to branches while monitoring branch compliance.
- Prepare branch operation budget and monitor and control expenses in accordance with the allotted budget.
- Be responsible for the company's and customers' cash and cheque holdings.
- Prepare branch operation reports and present them during company meetings.
- Uphold high ethical standards and professional standards.
Your application will include the following questions:
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Branch Operations Manager?
- Do you have experience with inventory management?
- Which of the following languages are you fluent in?
- How would you rate your Bahasa Malaysia language skills?
- How would you rate your English language skills?
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