Customer Service Representative

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Exodus F&B 3 Sdn Bhd (Sushi Hiro) Full time

At Exodus MM2H Sdn Bhd, we are seeking a highly skilled and experienced Customer Service Executive to join our dynamic team. Our ideal candidate will possess excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Job Summary:

We are looking for a dedicated professional to handle client inquiries, provide accurate information regarding immigration programs (MM2H & PVIP), and ensure exceptional customer support throughout the application process.

Main Responsibilities:

  1. Primary Point of Contact: Serve as the main point of contact for prospective and existing clients via phone, email, and in-person interactions.
  2. Accurate Information Provision: Provide up-to-date information on MM2H, PVIP, and other immigration programs.
  3. Pre-Registration Assistance: Assist clients with pre-registration, document submission, and application processes.
  4. Internal Coordination: Coordinate with internal teams to ensure smooth processing of client applications.
  5. Customer Record Maintenance: Maintain and update customer records in the CRM system.
  6. Follow-up and Response: Follow up on client inquiries and ensure timely responses.
  7. Issue Resolution: Handle customer complaints and resolve issues in a professional and efficient manner.
  8. Marketing Support: Support the marketing team by participating in seminars, events, and exhibitions when required.
  9. Regulatory Updates: Stay updated on immigration regulations, policies, and program changes.
  10. Administrative Support: Provide administrative support as needed.

Requirements:

  1. Education: Bachelor's degree in Business Administration, Communications, or a related field preferred.
  2. Experience: Minimum 2-3 years of experience in customer service, preferably in the immigration, legal, or consultancy industry.
  3. Languages: Must be able to read, write, and speak English, Mandarin, and Malay; additional language is a plus.
  4. Documentation Handling: Ability to handle documentation and client records with accuracy.
  5. Communication Skills: Excellent verbal and written communication skills.
  6. Interpersonal Skills: Strong interpersonal skills with a customer-focused approach.
  7. Task Management: Ability to manage multiple tasks and work under pressure.
  8. Software Proficiency: Proficiency in Microsoft Office and CRM software.
  9. Program Knowledge: Knowledge of MM2H and PVIP programs is an added advantage.
  10. Professionalism: High level of professionalism, patience, and problem-solving skills.
  11. Work Schedule: Willing to work extended hours when needed, especially during events or peak periods.


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