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Contract and Pricing Specialist

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia foodpanda hk Full time
Key Responsibilities
  • Draft, negotiate, and manage contracts with BPO partners to ensure clear understanding of terms and conditions.
  • Analyze and approve pricing models for outsourced services to balance cost efficiency with financial objectives.
  • Develop and implement frameworks to evaluate BPO performance against contractual Key Performance Indicators (KPIs).
  • Act as a liaison between internal teams and global BPO vendors to ensure seamless communication and alignment on goals, expectations, and service quality.

This position requires a strong understanding of SLA frameworks, including penalties, bonuses, and performance metrics, and the ability to manage contracts effectively.

A successful Contract and Pricing Specialist will have a proven track record of managing outsourced service providers (BPOs) and developing effective contract management strategies.