Contact Centre Representative
1 week ago
We are looking for a highly motivated and results-driven Contact Centre Representative to join our team at Prudential Hong Kong Limited.
In this role, you will be responsible for delivering exceptional customer service via telephone, providing polite, professional, and accurate responses to customer inquiries, and managing customer expectations and displaying ownership for customer requests.
You will work closely with our Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where necessary.
To excel in this role, you will need to possess excellent communication and problem-solving skills, with the ability to think critically and make sound decisions in a fast-paced customer-focused environment.
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Contact Centre Representative
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MHC Asia Group Full timeMHC Asia Group is seeking a skilled Customer Service Consultant to join our team. As a key member of our Contact Centre, you will play a crucial role in delivering exceptional customer service.Your primary responsibility will be to attend to customer enquiries, addressing their uncertainties in a timely and professional manner. You will provide clear and...
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Contact Centre Agent
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full timeWe are seeking a skilled Contact Centre Agent to join our team at OCBC. As a key member of the Contact Centre team, you will be responsible for handling customer calls, providing product information, and resolving customer complaints.Key Responsibilities:Answer customer calls in a professional and courteous manner.Provide detailed information on bank...
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Executive Contact Centre
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeIf you are a motivated and enthusiastic individual looking for a new challenge, we invite you to apply for the position of Executive Contact Centre at Prudential Hong Kong Limited.As an Executive Contact Centre, you will be responsible for managing a team of Customer Service Executives and ensuring that they meet and exceed customer standards and...
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Customer Service Consultant, Contact Centre
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MHC Asia Group Full timeCustomer Service Consultant, Contact CentreAs a customer service representative, you will identify and address customers' uncertainties. Attending to email and phone enquiries, effectively maintaining our Contact Centre's high level of accessibility. Working as a team ensuring that customers service level is met.Job Responsibilities:Attending to enquiries on...
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Contact Centre Agent
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full timeContact Centre Job DescriptionWe are seeking a highly motivated Contact Centre Agent to join our team. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service. We are looking for someone with a positive attitude, excellent communication skills, and the ability to work...
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Contact Centre Executive
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeWe are seeking a highly motivated and enthusiastic Contact Centre Executive to join our team at Prudential Hong Kong Limited. As a key member of our contact centre team, you will be responsible for providing an efficient and high-quality telephone servicing facility to customers, meeting and exceeding their expectations.Job Requirements:Degree in any field...
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Contact Centre Leadership Role
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Berhad Full timeContact Centre Leadership Role:We are seeking an experienced leader to join our Contact Centre team at Hong Leong Bank Berhad. As a Contact Centre Leader, you will be responsible for managing the overall performance of the Contact Centre team. This includes ensuring that set objectives and targets are met, as well as evaluating and analysing risk and...
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Contact Centre Specialist
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full timeExceptional Customer Service: A Key Differentiator:Our team is dedicated to delivering world-class customer experience through our contact centre operations.About Our Team:We are a dynamic team of professionals passionate about delivering exceptional customer service.Job Summary:We seek a highly motivated individual to join our team as a Customer Service...
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Contact Centre Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full timeJoin Our TeamWe are currently seeking a highly skilled and dedicated individual to join our Contact Centre team as a WALK-IN Customer Service Executive.Primary ResponsibilitiesTo handle customer inquiries, respond to queries, and resolve issues efficiently, ensuring customer satisfaction and loyalty.To work collaboratively with colleagues to achieve team...
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Contact Centre Executive
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full timeAbout the RoleThis is an exciting opportunity for a motivated and results-driven individual to join our team as a Contact Centre Executive. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing timely solutions.You will have the opportunity to work with a dynamic team and develop your skills and knowledge in...
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Contact Centre Service
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full timeSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help...
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Contact Centre Service
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full timeSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their...
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Multilingual Contact Centre Agent
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Shared Services Sdn Bhd Full timeAbout the JobThe Multilingual Contact Centre Agent is responsible for handling customer inquiries and resolving issues in multiple languages, including Mandarin and Cantonese.You will be part of a dynamic team that values collaboration, innovation, and continuous improvement.As a Multilingual Contact Centre Agent, you will have the opportunity to work on...
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Contact Centre Performance Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia CPA Australia Ltd Full timeCPA Australia Ltd is looking for a highly skilled Contact Centre Performance Specialist to join our team.In this role, you will be responsible for monitoring and analyzing data in real time to ensure the efficient operation of our Contact Centre.Your key duties will include:Tracking and reporting key performance indicators (KPIs) such as service level,...
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Contact Centre Team Lead
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeAre you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and enjoy working in a fast-paced environment? If so, we invite you to apply for the position of Contact Centre Team Lead.In this role, you will lead a team of Customer Service Executives and ensure that they meet and exceed customer standards and...
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Multilingual Contact Centre Expert
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Shared Services Sdn Bhd Full timeAre you passionate about delivering world-class customer service? Do you have excellent communication skills in Mandarin and Cantonese?About the RoleThis role offers a unique opportunity to join the Shangri-La Shared Services Sdn Bhd team as a Customer Service Executive.Opportunity to work in a shift environment (24/7 operations)Able to learn new skills and...
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Executive Contact Centre Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timePrudential Hong Kong Limited is a dynamic organisation committed to being partners for every life and protectors for every future.Unlock a fulfilling career as an Executive Contact Centre team member!We seek a dedicated individual to join our team as an Executive Contact Centre team member, providing high-quality telephone servicing facility to customers by...
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Contact Centre Operations Manager
22 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full timeContact Centre Operations Manager Job SummaryTalent Recruit is seeking an experienced Contact Centre Operations Manager to join our team in Macau. As a key member of our operations team, you will assist the manager in leading and motivating shift supervisors, ensuring seamless operations and goal alignment with company objectives.The successful candidate...
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Contact Centre Executive
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeWe are seeking a highly motivated and customer-focused individual to join our Contact Centre team as an Executive. The successful candidate will be responsible for delivering exceptional customer service, meeting and exceeding customer expectations, and contributing to the team's success.Job Description:The incumbent will be accountable for providing a...
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Contact Centre Executive
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeAbout the Role:The Phone Support Specialist will play a crucial role in providing efficient and high-quality telephone servicing facilities to customers. As a key member of our Contact Centre team, you will be responsible for meeting and exceeding customer standards and expectations.Main Duties:Provide World-Class Service: Deliver excellent customer service...