Contact Centre Representative

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

We are looking for a highly motivated and results-driven Contact Centre Representative to join our team at Prudential Hong Kong Limited.

In this role, you will be responsible for delivering exceptional customer service via telephone, providing polite, professional, and accurate responses to customer inquiries, and managing customer expectations and displaying ownership for customer requests.

You will work closely with our Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where necessary.

To excel in this role, you will need to possess excellent communication and problem-solving skills, with the ability to think critically and make sound decisions in a fast-paced customer-focused environment.



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