BC Functional Support Consultant
4 days ago
We are seeking a highly skilled and motivated Microsoft Dynamics 365 Business Central (BC) Functional Support Consultant to join our dynamic consulting team in APAC. As a key member of our team, you will be responsible for managing all incoming support issues, triaging, and working with other resources to resolve them as necessary.
As a BC Functional Support Consultant, you will be our primary point of contact for a list of Microsoft Dynamics 365 Business Central clients. You will ensure timely responses to client requests for support, according to urgency of the issue and SLA. Your responsibilities will include investigating cases, providing consulting services, developing support for customer requests, quoting for custom work, recording and monitoring of all incoming request issues, and reporting weekly to the Team Lead on the status of all issues.
- Be our primary contact for a list of Microsoft Dynamics 365 Business Central clients.
- Maintain issue status and communication on open issues with the client.
- Ensure clients get a reasonable response to their request as per sa.global's published support offering.
- Investigate cases and provide consulting services for multiple clients.
- Provide development support for customer requests and quoting for any custom work.
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Kuala Lumpur, Kuala Lumpur, Malaysia sa Full timeAbout sa.globalsa.global is a renowned leader in providing industry-focused solutions and services based on Microsoft business applications. With a rich history spanning over three decades, we enable organizations to drive growth, improve efficiency, and make data-driven decisions. Our solutions are tailored to various industries, including advertising and...
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Dynamics 365 BC Technical Expert
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Kuala Lumpur, Kuala Lumpur, Malaysia sa Full timeAbout This OpportunityThis is an exciting opportunity to join our dynamic consulting team in APAC as a BC Functional Support Consultant. As a key member of our team, you will have the chance to work with a variety of clients, develop your skills and expertise, and contribute to the growth and success of our organization.As a BC Functional Support Consultant,...
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Dynamics 365 BC Technical Support Expert
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Kuala Lumpur, Kuala Lumpur, Malaysia sa Full timeAbout sa.globalsa.global is a trusted partner for businesses seeking expert solutions and services based on Microsoft business applications. With a legacy of delivering value to clients across various industries, we empower organizations to innovate, grow, and thrive. Our solutions cater to sectors such as advertising and marketing, accounting, architecture...
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Kuala Lumpur, Kuala Lumpur, Malaysia sa Full timeAbout sa.global\sa.global addresses industry challenges through vertical-focused solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster.\We have over 800,000 users in 80 countries around the world who rely on our industry-focused expertise to gain value faster, adapt quickly to...
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Kuala Lumpur, Kuala Lumpur, Malaysia sa Full timeKey ResponsibilitiesAs a BC Functional Support Consultant, your key responsibilities will include:Managing all incoming support issues, triaging, and working with other resources to resolve them as necessary.Ensuring timely responses to client requests for support, according to urgency of the issue and SLA.Investigating cases and providing consulting...
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