Sales and Support Agent
7 days ago
Role Description
We are seeking a Sales and Support Agent to join our team at Teleperformance. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving revenue growth through consultative selling.
About the Role
You will be working in a dynamic environment where you will be required to interact with customers via phone, email, or chat. You will need to possess excellent communication and problem-solving skills to resolve customer queries efficiently.
Key Responsibilities
- Field inbound calls and provide top-tier service while resolving issues efficiently.
- Troubleshoot client products as needed to resolve each call the first time.
- Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
- Demonstrate strong interpersonal skills and the ability to thrive in a dynamic environment.
Requirements
- Bachelor's Degree or equivalent in any discipline.
- Minimum 6 months work experience in customer support in any industry.
- Must have B2 level English Language proficiency (reading, writing, speaking, and aural comprehension).
- Fresh graduates with degrees in English with Communication, English for Professionals, Mass Communication, or related fields are welcome.
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