Sales and Support Agent

7 days ago


Bayan Lepas, Penang, Malaysia Teleperformance Full time

Role Description

We are seeking a Sales and Support Agent to join our team at Teleperformance. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving revenue growth through consultative selling.

About the Role

You will be working in a dynamic environment where you will be required to interact with customers via phone, email, or chat. You will need to possess excellent communication and problem-solving skills to resolve customer queries efficiently.

Key Responsibilities

  • Field inbound calls and provide top-tier service while resolving issues efficiently.
  • Troubleshoot client products as needed to resolve each call the first time.
  • Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
  • Demonstrate strong interpersonal skills and the ability to thrive in a dynamic environment.

Requirements

  • Bachelor's Degree or equivalent in any discipline.
  • Minimum 6 months work experience in customer support in any industry.
  • Must have B2 level English Language proficiency (reading, writing, speaking, and aural comprehension).
  • Fresh graduates with degrees in English with Communication, English for Professionals, Mass Communication, or related fields are welcome.


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