Sales Support Specialist

7 days ago


Bayan Lepas, Penang, Malaysia Teleperformance Full time

The role of the Technical Sales Consultant is to provide timely support to customers through available communication channels, ensuring a stellar customer experience.

Key Responsibilities:

  • Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction.
  • Troubleshoot client products as needed to resolve each call the first time.
  • Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.

About the Role:

This position requires strong technical skills, excellent communication abilities, and a consultative approach to uncovering needs and forming solutions for new products and services that will help their businesses succeed.

What We Offer:

A dynamic environment where you can thrive, multi-task, and prioritize in a high-volume setting, while demonstrating extraordinary interpersonal skills and taking complete ownership of customer issues.



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