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Payroll Operations Specialist

2 weeks ago

Klang, Selangor, Malaysia Novartis Farmacéutica Full time

At Novartis, we are committed to building an outstanding work environment and diverse teams representative of the patients and communities we serve.

About the Role

Main Responsibilities:

  • We are seeking a highly skilled Payroll Operations Specialist to support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.
  • This role will provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training.
  • You will be responsible for handling standard service requests, answering questions, resolving problems if possible or supporting problem resolution by close collaboration with next level support and/or experts.
  • The successful candidate will perform user administration tasks (e.g. access management), track service requests and troubleshoot – analyze error messages and questions.
  • You will also support periodic cost and efficiency analyses to support productivity objectives and support personnel cost budgeting process and control.
  • In addition, you will contribute to P&O Services projects at country or BU level.

Qualifications:

  • A University level degree and equivalent experience in HR, Business Management or any related field is required.
  • Proficient in English and Mandarin - both written and spoken, excellent communication skills as the language support is needed for specific countries.
  • At least 4 years of experience in managing payroll data, ideally gained within a healthcare/pharmaceutical/shared services environment is preferred.
  • You should be able to optimize Customer value by co-creating and developing compelling customer-focused solutions.