UX Research and Strategy Lead

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time
E-commerce Customer Experience Opportunity

We are seeking an experienced Customer Experience Executive to join our team at Shopee. In this role, you will be responsible for analyzing customer feedback and user interaction data to understand how customers interact with our app and identifying areas for improvements.

You will work closely with the product team to suggest improvements or new features based on customer insights, as well as conduct market research on competitors to benchmark their customer and user experience against Shopee's.

This is an exciting opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. If you have a passion for customer experience and a strong understanding of e-commerce and technology, we encourage you to apply.

Key Responsibilities:

  • Analyze customer feedback and user interaction data to understand customer behavior and preferences.
  • Conduct market research on competitors to identify gaps and opportunities for improvement.
  • Work closely with the product team to suggest improvements or new features based on customer insights.
  • Stay updated on the latest trends in e-commerce, UX/UI design, customer behavior, and technology.

Requirements:

  • Experience in management consulting, customer experience, market research, or project management from relevant industries.
  • Degree in economics or engineering.
  • Critical thinking and problem-solving skills.
  • Systems thinker with the ability to understand the holistic picture and complex considerations.
  • Able to work with tight deadlines in a fast-paced environment.
  • Able to influence key stakeholders based on findings.
  • Strong communication skills in English (verbal and written).
  • Expert in Google and Microsoft-related products: Google Slides, Google Sheets, Excel, PowerPoint.


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