Debt Recovery Professional
3 days ago
We're an international bank that's always looking for ways to improve. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose, where you can work for a bank making a difference, we want to hear from you.
As a Telephony Collections Specialist at Standard Chartered, you'll play a key role in delivering on our financial goals. You'll be responsible for ensuring effective tele-calling to improve recovery rates, using settlements, instalment plans and composite payments as per strategy, and complying with local regulator guidelines and global credit standards.
Responsibilities:
- Daily Operations:
- Call and cover all assigned accounts as per collection strategy.
- Escalate / recommend field referrals to minimize risk.
- Timely escalation of high-risk accounts to Line Manager.
- Customer Service:
- Highlight any potential breach to Line Manager.
- Highlight any potential complaint to Line Manager for logging into CEMS.
- Documentation:
- Ensure complete follow up trails on CACS.
- Ensure update of customer demographics are escalated via warm transfer to contact centre.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
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