Digital Transformation Director

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Associates Ltd. Full time

The Digital Transformation Director will be responsible for developing and executing a global product strategy for ServiceNow solutions. This includes driving the development, enhancement, and successful deployment of ServiceNow-based products, ensuring they meet customer needs while aligning with business objectives.

Main Responsibilities:
  • Develop a comprehensive global product strategy for ServiceNow solutions, ensuring alignment with organizational goals and customer requirements.
  • Manage the entire product lifecycle, from ideation to go-to-market and continuous improvement, for ServiceNow-based products.
  • Collaborate with cross-functional teams to deliver innovative, scalable, and high-quality product solutions.
  • Define and prioritize product roadmaps, balancing customer feedback, business value, and technical feasibility.
  • Serve as a subject matter expert for ServiceNow products, providing thought leadership and guidance both internally and externally.
Key Qualifications:
  • 10+ years of experience in product management, with a focus on enterprise technology solutions, ideally with ServiceNow.
  • Demonstrate a strong understanding of ServiceNow platform capabilities, features, and integrations.
  • Success in leading global product teams and delivering enterprise-grade products at scale.
  • Able to translate business requirements into product features and manage a global product roadmap.
  • Exceptional leadership, communication, and stakeholder management skills.
  • Experience with agile methodologies and product management tools.
  • Strong analytical skills, with the ability to interpret data and make data-driven decisions.
  • Bachelor's degree in a relevant field; an advanced degree is preferred.


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