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Executive Claims Support Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Generali Group Full time
Claims Support Services Role

The Generali Group is seeking a highly skilled Executive Claims Support Specialist to join our team. As a key member of our claims operations team, you will be responsible for handling incoming emails, attending to first notifications of loss, and providing timely and accurate responses to claims enquiries.

Main Responsibilities:

  • Respond to all incoming emails related to claims matters
  • Provide clear advice on claims procedures and required documents
  • Ensure accurate claims status updates are provided to senders
  • Refer complex issues to the respective claim units

Complaint Management:

  • Evaluate complaints and escalate them to the relevant Claims Unit Heads when necessary
  • Answer customer calls to provide necessary advice on claims procedures and status

Service Delivery:

  • Ensure compliance with Group policies, guidelines, and relevant laws
  • Implement additional tasks assigned by the unit head within deadlines

Reporting:

  • Update productivity trackers daily
  • Prepare reports and provide data to unit heads as required