Customer Service Advocate

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

This role at Hiredly X involves providing top-notch support to customers over the phone, ensuring their issues are resolved efficiently and effectively. As a key member of our team, you will also play a crucial part in promoting our mobile app and insurance products, while working collaboratively with a supportive team.

Key Responsibilities
  • Respond to customer inquiries in a courteous and professional manner, addressing their concerns and resolving issues promptly.
  • Perform administrative tasks, including managing mailboxes and responding to customer inquiries in a timely fashion.
  • Promote our mobile app to non-users, increasing the number of transactions and enhancing customer satisfaction.
  • Conduct telesales for our insurance products, focusing on Auto and Credit Life policies.
  • Assist with relief functions during team absences, demonstrating flexibility and adaptability.
Required Skills and Qualifications
  • Diploma or degree in any field.
  • At least one year of experience in customer service.
  • Effective multitasking, fast learning capabilities, and strong teamwork skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in English and Bahasa Malaysia.


  • Kuala Lumpur, Kuala Lumpur, Malaysia LS Retail Full time

    About the JobWe are looking for a highly skilled Customer Success Advocate to join our global team at LS Retail. In this role, you will be responsible for delivering exceptional customer support services.Key Responsibilities:Deliver expert support via various channels.Troubleshoot and resolve complex issues.Collaborate with internal teams for customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sterling Kohler Full time

    Customer Experience Advocate">Job Summary">We are seeking a skilled Customer Experience Advocate to join our team at Sterling Kohler. The successful candidate will have a bachelor's degree in a relevant field and at least 5 years of experience in the technical service industry.">About the Role">This is an exciting opportunity to work with a leading brand in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia E2open Full time

    About Us">E2open is a global company with a presence in multiple countries. We provide a unique opportunity for individuals to work with a diverse group of people and contribute to the success of our organization.">The Job">This Customer Service Advocate role is ideal for individuals who enjoy working in a fast-paced environment and have a passion for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HCLTech Full time

    About This PositionWe are looking for a Customer Experience Advocate to excel in delivering top-notch customer experiences at HCLTech.Main Duties:Collaborate with cross-functional teams to enhance customer satisfaction.Analyze customer feedback and implement process improvements.Develop and maintain relationships with key stakeholders.Necessary...


  • Kuala Lumpur, Kuala Lumpur, Malaysia EcoVadis SAS Full time

    Customer Success AdvocateWe are looking for a highly motivated and customer-focused Customer Success Advocate to join our team at EcoVadis SAS. As a key member of our customer success team, you will be responsible for ensuring that our customers have a seamless and successful onboarding experience.Key Responsibilities:Act as a trusted advisor to customers,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Mochi Technologies Full time

    Become a Technical Customer Advocate">Join Mochi Technologies as a Technical Customer Advocate and take on the exciting challenge of delivering exceptional customer experiences that drive business outcomes.">Your primary focus will be on providing expert-level technical support, troubleshooting complex issues, and developing solutions that meet client...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    We are seeking a dedicated Prudential Customer Advocate to join our team, driving customer satisfaction and loyalty through exceptional telephone servicing. As a key member of our contact centre, you will be responsible for delivering personalized customer service and building strong relationships with our customers.Job Purpose:To provide a world-class...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    ResponsibilitiesAs a Customer Success Advocate, you will be responsible for monitoring merchants' ad campaign performance metrics, providing regular reports to demonstrate ROI and identify areas for improvement.You will also utilize data-driven insights to optimize campaigns, adjust targeting, and refine strategies to enhance overall performance.


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    About the Role:As a Customer Success Advocate, you will play a critical role in ensuring the successful completion of the EcoVadis evaluation process. Your responsibilities will include engaging with customers to accompany them during the onboarding process, solving their queries, and increasing response rates for the APAC markets. You will also be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Job SummaryWe are seeking a highly skilled and experienced Financial Services Advocate to join our team. The successful candidate will be responsible for providing exceptional customer service and support to clients via multiple channels.The ideal candidate will have a strong background in customer service, with experience in the financial industry being a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Capcon Asia Full time

    About the RoleWe are seeking a skilled Enterprise Customer Advocate to join our team at Capcon Asia. In this role, you will be responsible for retaining a high level of customer satisfaction and supporting existing and new APAC customers.Key Responsibilities:Conduct thorough customer analysis and reporting to provide valuable insights to our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Customer Service ExcellenceThis position demands a highly skilled customer service professional who can deliver outstanding support to clients, address their needs and resolve any issues that arise.Main Responsibilities:Assisting customers with product, service and order-related queries.Addressing customer complaints, technical problems and other concerns...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Starhub Ltd Full time

    Job DescriptionOverviewStarhub Ltd is a leading telecommunications company that provides innovative services to its customers.We are seeking a highly skilled and dedicated Customer Care Consultant to join our team. The successful candidate will be responsible for delivering exceptional customer service, handling general enquiries, billing and technical...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Health Lane Family Pharmacy Sdn Bhd Full time

    At Health Lane Family Pharmacy Sdn Bhd, we strive to provide exceptional customer experiences through our knowledgeable and friendly staff. As a Customer Experience and Sales Advocate, you will be responsible for handling customer inquiries and complaints, providing constructive feedback, and ensuring high levels of customer satisfaction.You will work...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is a cutting-edge organization that values innovation and excellence.We are looking for a highly motivated Customer Service Representative to join our team. As a key member, you will be responsible for providing exceptional customer service to our clients via multiple channels.Main Objectives:Delivering Exceptional Support: Deliver...


  • Kuala Lumpur, Kuala Lumpur, Malaysia EcoVadis SAS Full time

    We're looking for a dedicated Client Success Advocate to join our team at EcoVadis SAS.">We strive to guide all companies toward a sustainable world by providing business sustainability ratings and solutions.">The Client Success Advocate will be responsible for engaging with customers via phone, email, tickets, webinars, etc. to accompany them during the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    As a Customer Advisor at Trip.com Group, you'll be part of a dynamic team driving business growth and customer satisfaction. We're seeking enthusiastic individuals who share our passion for delivering exceptional travel experiences.Your key responsibilities will include:Managing customer interactions across multiple channelsDeveloping and implementing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    About the RoleWe are seeking a Digital Rights Advocate to provide technical and operational assistance for the development, implementation, monitoring, evaluating, and reporting of the child online protection and digital rights programme.This role will involve providing support to government partners in the execution of the ASEAN ICT Forum to be held in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

    Hiredly X is seeking a Customer Success Executive to join our team. As a key member of our organization, you will play a crucial role in ensuring the long-term success of our customers.Job Description:The primary responsibility of this position is to provide exceptional customer service and support to ensure that our customers achieve their goals and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Simplus Full time

    About UsSimplus is a leading retail company that values customer satisfaction above all else. We are committed to providing exceptional customer service and building strong relationships with our customers.Our Team:Passionate Team Members: Our team members are passionate about delivering exceptional customer service.Strong Communication Skills: We possess...