Government Sales Lead

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia The St. Regis Langkawi Full time

Job Overview:

The St. Regis Langkawi

We are seeking a highly motivated Sales Manager to join our team at The St. Regis Langkawi. As a Sales Manager, you will be responsible for driving sales growth and building strong relationships with key stakeholders.

Key Responsibilities:

  1. Proactively soliciting and handling sales opportunities to achieve personal and location revenue goals.
  2. Ensuring business is turned over properly and in a timely fashion for proper service delivery.
  3. Assisting in leading all day-to-day activities related to sales, focusing on building long-term, value-based customer relationships.

Requirements:

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
  • OR
  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

Core Work Activities:

  1. Building Successful Relationships that Generate Sales Opportunities:
    1. Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
    2. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
    3. Develops relationships within the community to strengthen and expand the customer base for sales opportunities.
    4. Manages and develops relationships with key internal and external stakeholders.
    5. Provides accurate, complete and effective turnover to Event Management.
  2. Managing Sales Activities:
    1. Participates in sales calls with members of the sales team to acquire new business and/or close on business.
    2. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  3. Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue:
    1. Identifies new business to achieve personal and location revenue goals.
    2. Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
    3. Closes the best opportunities for the location based on market conditions and location needs.
    4. Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions.
  4. Providing Exceptional Customer Service:
    1. Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
    2. Services our customers in order to grow share of the account.
    3. Executes and supports the company's customer service standards.
    4. Provides excellent customer service consistent with the daily service basics of the company.
    5. Sets a positive example for guest relations.
    6. Interacts with guests to obtain feedback on product quality and service levels.

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