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Building Management Professional

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Jones Lang LaSalle Incorporated Full time

Overview

Jones Lang LaSalle Incorporated empowers you to shape a brighter way forward.

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

Key Responsibilities

As a Facilities Services Manager, you will be responsible for overseeing the delivery of facilities management services, ensuring contractual obligations are met, and managing communication channels between the Employer and JLL team.

Accountabilities

  1. Single point of contact for client
  2. Responsible for ensuring that contractual obligations are met
  3. Play a leadership role in overseeing delivery of facilities management services

Duties and Responsibilities

Service Delivery

  1. Oversee contracts and evaluate performance of sub-contractors on site
  2. Coordinate and manage client's administrative issues regarding FM
  3. Manage communication channels between the Employer and JLL team
  4. Review and report against agreed SLA and KPIs
  5. Liaise regularly with the Employer's nominated representative on various issues and programs
  6. Ensure the Employer's and JLL's processes and templates are aligned and comply with local statutory laws
  7. Monitor critical path activities and ensure timely escalation
  8. Drive quality and consistency within the facility
  9. Identify and implement initiatives towards cost and energy savings, work improvements, process sustainability etc
  10. Develop and implement strategies, policies, procedures, and systems for service delivery
  11. Ensure these are fair, open, accountable, and transparent
  12. Maintain information and financial systems to ensure accuracy, accountability, and client's reporting needs are met
  13. Ensure adequate and competent resources (Staff, budget, time, skills, knowledge, and experience) are deployed to ensure delivery of services meets objectives and KPIs
  14. Put in place service benchmarks to measure performance against best practices to ensure continuous management improvement
  15. Continuously seek operational excellence to achieve efficiency, low cost, and quality services
  16. Maintain a minimum level of service standards and satisfactory service rating as per requirement in client's Health, Environmental, and Safety Management
  17. Ensure compliance with client's policies, procedures, and strategies
  18. Manage the smooth delivery service for Call centre management
  19. Lead quarterly business review (QBR) and annual review with the Employer nominated representative
  20. Measure our progress against process implementation, HR Turnover, added value initiatives, tracking relationship communications, and issue resolutions
  21. Ensure process and quality consistency

Team Management

  1. Responsible for the management of the onsite team e.g. recruitment, performance assessment etc
  2. Actively manage the professional development of all direct reports
  3. Prepare and implement a Succession plan for the account