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Business Process Risk Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

Dedicated to Delivering Exceptional Customer Experiences.

As a member of the Testing Analyst team at American Express, you'll contribute to creating a seamless customer journey. This role is instrumental in ensuring that our services meet the highest standards of quality, security, and regulatory compliance.

Working closely with Control Management Teams, Compliance, and Business Leaders, you'll help design and implement effective testing and control frameworks. Your expertise will enable us to stay ahead of industry trends and maintain our commitment to excellence.

Key Responsibilities:

  • Test and validate data accuracy and integrity across various systems and processes.
  • Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.
  • Analyze data to identify trends and areas for improvement, providing actionable insights to stakeholders.

Required Skills:

  • Fluency in English and Japanese (JLPT N2 or above) with strong analytical and problem-solving skills.
  • Experience working with audit, compliance, operational risk/control functions is preferred.
  • Proficiency in MS Excel, Sharepoint, Word, Powerpoint, and experience with TLS and Acquisitions (ICS, GCS, GMNS).
  • Demonstrated ability to build strong relationships with business partners and leadership teams.

Benefits:

  • Competitive base salaries and bonus incentives.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible working model with hybrid or onsite arrangements depending on role and business need.
  • Generous paid parental leave policies.
  • Free access to global on-site wellness centers staffed with nurses and doctors.