Process Manager

22 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full time
Process Manager - Personal Financing (AVP)

CIMB Federal Territory of Kuala Lumpur, Malaysia

  • Collaborate with internal stakeholders in marketing, legal & compliance, risk and operations to identify key pain points, opportunities in product development as well as coordinate planning to launch products and campaigns to market.
  • Manage end-to-end process from ideation to completion, including assessment and viability, system requirements and UAT testing involvement, supporting distribution channels, post product launch monitoring, reporting and analysis.
  • Serve as the primary point of contact for operationalizing and maintaining retail banking products.
  • Ensure compliance with regulatory requirements and industry standards throughout the product lifecycle including product onboarding, documentation maintenance, and training.
  • Analyze and address data from various sources to drive operational excellence and risk mitigation.
  • Maintain product T&Cs, documentation, processes, and operations to ensure compliance with all policies and BNM requirements.
  • Monitor and report product performance (both financial and non-financial) and conduct regular reviews to identify areas for optimization and improvement.
  • Proactively troubleshoot and resolve issues based on their severity, impact on users, and potential business impact to ensure customer satisfaction.
  • Drive a culture of identifying, escalating, and debating issues, including expediting the handling of escalations in the areas of fraud, scam prevention, and client dissatisfaction.

Product Process Management

  • Oversee multiple processes with efficient, effective, and timely delivery.
  • Collect, analyze, and measure process data to initiate sustainable business practices and procedures for reporting to senior leadership.
  • Drive process improvement as part of re-engineering efforts across retail products, defining current state, identifying gaps/opportunities, and mapping solutions.
  • Implement process efficiency and well-managed improvements through collaboration with team members, partners, and stakeholders.
  • Define, establish, and manage process controls in partnership with Risk.
  • Partner with team members, other LOBs, and key stakeholders to drive execution around written policies, procedures, and process documentation.
  • Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines, or processes; escalate breakdowns in the process by asking the right questions and identifying/involving the right stakeholders to correct breakdowns.

Job Requirements

  • Bachelor's degree in business, finance, marketing, or related field; MBA or equivalent preferred.
  • Excellent project management skills with the ability to drive cross-functional collaboration.
  • Analytical mindset with proficiency in data analysis and decision-making.
  • Effective communication and stakeholder management skills.
  • Results-oriented approach with a focus on achieving business objectives.
  • Very comfortable with processes and working with multiple stakeholders.
  • Strong attention to detail.
  • Ability to drive effective discussions/negotiations with different stakeholders.
  • Previous working experience as a Product Operations Manager or Product Manager, or in a similar role.
  • Data-driven with the ability to extract insights from raw data; basic understanding of data investigation and presentation.
  • Experience with risk mitigation, operational excellence, and process management.

Note: Only shortlisted candidates will be notified.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Analyst, Project Management, and Product Management

Industries

Financial Services and Banking

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