Process Enhancement Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

As a key member of our team, the Process Enhancement Manager will play a critical role in driving operational excellence across the organization.

About the Job:
  • The ideal candidate will have 3+ years of experience in Operations (E-commerce/Fintech/Customer Service) process improvement, with a strong background in analysis and problem-solving.
  • This role requires excellent communication and interpersonal skills, with a proven ability to work effectively with cross-functional teams.
Key Accountabilities:
  • Identify areas of improvement across the organization and develop effective solutions
  • Collaborate with technology teams to automate processes and reduce manual effort
  • Develop and implement metrics to measure the success of process improvement initiatives
Requirements:
  • Bachelor's degree in a related field or equivalent work experience
  • 3+ years of experience in Operations (E-commerce/Fintech/Customer Service) process improvement
  • Strong analytical and problem-solving skills


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