Service Management Process Leader
5 days ago
- Process Design and Implementation: Lead the design, implementation, and optimization of IT service management processes to ensure efficient planning, communication, implementation, and documentation of all changes and requests.
- Process Improvement: Continuously enhance key processes to ensure that standard, repeatable tasks are handled efficiently, improving customer satisfaction and meeting service level agreements (SLAs).
- Process Automation: Continuously identify opportunities for process improvements, leveraging ITSM tools such as ServiceNow to enhance automation, reduce manual intervention, and increase efficiency.
The ideal candidate will have 6-10 years of experience in ITSM Process Management, including designing and implementing solutions on the ServiceNow platform. ITIL Foundation certification is required, with preference for ITIL Strategic Leader certifications. Experience in managing critical systems' operations, collaborating with cross-functional teams, and ensuring compliance with governance, risk, and security requirements is essential.
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IT Service Management Process Leader
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Swift Software Full timeWe're the global leaders in secure financial messaging services, headquartered in Belgium. Our mission is to support the world's economy by providing a reliable, safe, and secure approach for the global financial community.As an ITSM Process Manager at Swift Software, you will drive the successful execution and continuous improvement of ITIL-based ITSM...
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Technology Process Leader
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full timeAbout the PositionWe are seeking a highly skilled Technology Process Leader to lead our IT service management processes, ensuring high levels of service availability and minimal disruptions to business operations. The ideal candidate will have 8+ years of experience in managing large enterprise technology IPC and a proven track record in implementing ITSM...
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Project Management Leader
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Property Management Leader
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Digital Process Innovation Leader
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Process Manager
5 days ago
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Accounting Process Leader
2 days ago
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SAP Application Management Services Leader
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IT Infrastructure and Services Leader
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Retail Marketing Leader
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Securities Services Leader
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Financial Services Leader
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Marketing Leader
2 days ago
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Business Process Improvement Leader
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Financial Services Process Analyst
2 days ago
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Executive Leader
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Cybersecurity Risk Management Leader
20 hours ago
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Procurement and Business Services Leader
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Process Management Director
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Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full timeCognizant is looking for an experienced Operations Manager to join our team!This role requires a high degree of analytical and coordination skills to manage client escalations and presentations.About the RoleThe ideal candidate will possess strong knowledge of operations/service delivery and be able to manage critical situations with minimal supervision.Key...
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HR Service Excellence Leader
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