Process Management Director

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

Cognizant is looking for an experienced Operations Manager to join our team

This role requires a high degree of analytical and coordination skills to manage client escalations and presentations.

About the Role

The ideal candidate will possess strong knowledge of operations/service delivery and be able to manage critical situations with minimal supervision.

Key Responsibilities:

  • Coach team leaders & members. An effective team manager coaches the team on achieving goals and developing necessary skills that get results.
  • Motivate team leaders and assess their performance.
  • Identify goals and evaluate team progress. Resolve conflict and organize team initiatives.
  • Develop team leader's strengths and improve weaknesses.

Requirements:

  • Qualified graduate with 5 years of operations experience & +5 years of Team Manager experience.
  • High analytical & coordination skills are essential.
  • Strong client-facing skills with excellent communication, negotiation and conflict management skills & Stakeholder management skills.


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