Telecommunications Engineer
5 days ago
We are seeking a highly skilled Telecommunications Engineer to join our team at Telekom Malaysia. In this role, you will oversee the customer lifecycle, ensuring fault complaints are resolved within SLA standards and delivering value-added services.
About the Role
- Act as the primary contact for urgent issues and faults involving critical circuits.
- Identify and resolve hardware, software, and connectivity issues to ensure optimal network performance.
- Deliver onsite support for escalated incidents, ensuring quick resolutions and consistent updates to stakeholders.
- Conduct regular assessments to identify areas of improvement.
- Provide advanced support for complex network issues, including leading troubleshooting efforts and managing technical communications.
What We Offer
- Bachelor's Degree in Computer Science, IT/ Software Engineering, Information Security and Assurance, Network Security, Information Technology Management.
- Cisco Certifications (mandatory): CCNP (Cisco Certified Network Professional) or equivalent.
- Arista Certifications (highly desirable): Arista Cloud Engineer (ACE) Certification Program.
- Juniper Networks Certifications will be an added advantage.
Key Performance Indicators
- Minimum 5 years of experience in network engineering, design, and implementation.
- Expertise in various Cisco solutions, such as Routing and Switching (IOS, NX-OS).
- Proficient in data center network solutions (ACE 4 and above).
- Deep knowledge of routing protocols like BGP, OSPF, EIGRP, MPLS, VRF, etc.
- Familiarity with network automation frameworks (e.g., Python, Ansible, NetConf/YANG, REST APIs) is a plus.
- Proficient with tools such as Wireshark, SolarWinds, Cisco DNA Center, and other network management systems.
- Strong proficiency in ISP protocols, particularly BGP and EIGRP, with solid troubleshooting abilities.
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