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E-Commerce Operations Manager

3 weeks ago

Petaling Jaya, Selangor, Malaysia TMSpark Bio Sdn Bhd Full time

TMSpark Bio Sdn Bhd Overview

We are a dynamic company at the forefront of the e-commerce landscape, driven by innovation and a passion for delivering exceptional customer experiences. Our team is united by a shared commitment to excellence, and we're now seeking a seasoned professional to join our ranks as an E-Commerce Executive.


About the Role

The successful candidate will be responsible for overseeing the day-to-day management of our Shopee and Lazada stores, leveraging their expertise to optimize product listings, execute advertising campaigns, and drive sales growth. This role requires a unique blend of analytical skills, creative thinking, and effective communication abilities, as well as a proven track record in e-commerce operations and marketing.


Main Responsibilities

  1. Product Listings: Ensure accurate and up-to-date product listings on Shopee and Lazada platforms, aligning with our brand's vision and values.
  2. Advertising Strategy: Develop and execute comprehensive advertising strategies across Shopee and Lazada, focusing on maximum ROI and conversion rates.
  3. Market Intelligence: Stay abreast of market trends and competitor activity, utilizing this intelligence to inform business decisions and drive innovation.
  4. Campaign Optimization: Continuously monitor and optimize advertising campaigns to ensure alignment with business objectives and optimal resource allocation.
  5. Team Collaboration: Foster close relationships with internal teams, including design, logistics, and customer service, to guarantee seamless coordination and exceptional customer experiences.
  6. Performance Analysis: Regularly analyze campaign performance, providing actionable insights and recommendations to inform future business strategies.

Essential Qualifications

  • Shopee and Lazada Expertise: In-depth knowledge of Shopee and Lazada platform capabilities, including advertising tools and best practices.
  • E-Commerce Acumen: Comprehensive understanding of e-commerce principles, including marketplace operations, campaign setup, and performance analysis.
  • Analytical Mindset: Strong analytical skills, with experience in tools like Google Analytics, Excel, or Google Sheets.
  • Communication Effectiveness: Excellent communication, planning, and organizational skills, with the ability to work effectively in a fast-paced environment.
  • Multitasking Ability: Proven ability to handle multiple tasks and priorities, meeting deadlines while maintaining high standards of quality.
  • Results-Driven: Results-oriented mindset, with a proven track record of delivering results in previous roles.
  • Linguistic Competence: Fluency in English and local languages, enabling effective communication with platform support and customers.