UX Writer and Information Architect

20 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full time

About Standard Chartered Life and Careers

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.

Main Responsibilities
  • Deliver high-quality content experiences that meet the needs of our clients and users.
  • Collaborate with product teams and UX designers to bring consistency, clarity and conciseness to the user interfaces of our internal and external platforms.
  • Apply your knowledge of information architecture principles, user interfaces and website design to improve UI navigation and overall user experience.
  • Provide guidance on improving existing menus and flows.
  • Work with senior content strategists to create a client-focused content strategy roadmap.
  • Plan, estimate and scope UX writing work and work with operations to track progress.
  • Drive and manage change that comes about from new content solutions, such as production and governance changes within an organisation.
  • Liaise with stakeholders including extensive contact with diverse client groups including representatives from Product, Marketing, Business, Legal & Compliance teams.
  • Assist UX design leads to scope, plan and provide estimates for your projects.
  • Familiar with the concepts of design language systems, microcopy, component libraries, and UI best practices.
  • Service the entire Corporate and Institutional Banking domain.
  • Your initial focus will be on Straight2Bank, our banking platform for corporate clients.
  • Work with a talented team of UX writers and designers to deliver quality tool and service design.
  • Be responsible for delivering quality tool and service design that is meant to enable colleagues and customers.
Qualifications
  • Education equivalent to a BS in library/information science, human/computer interaction, computer science, graphic arts/digital design, psychology, business, or other equivalent discipline.
  • IC Agile or SCRUM certification would be desirable.

About Standard Chartered Life and Careers

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What We Offer

We offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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