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User Experience Specialist in Fintech

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time

Job Description

SWIFT is seeking a Design Thinker to join our team and contribute to the design of high complexity software products. As a UX Analyst, you will play a crucial role in enhancing user experiences by applying a design thinking approach to collaborate with product managers and analyze user/customer needs/wants.

Key Responsibilities

  • Define problem statements and use this knowledge in ideating useful product features.
  • Conduct qualitative and quantitative research methods (e.g., interviews, surveys, usability testing) to gather insights on user needs, behaviors, and pain points.
  • Work closely with UX designers, product managers, and developers to ensure a user-centered approach in the design and development process.
  • Build mock-ups and prototypes of GUIs for complex software products. Conduct design critiques with stakeholders.
  • Plan and conduct usability tests to evaluate the effectiveness of design solutions and gather actionable feedback for iterations.

Requirements

  • 3-5 years of professional experience in a UX role with a track record in the domain of software products UX design.
  • Strong inter-personal skills, able to establish, coordinate, and facilitate relationships with business and IT units.
  • Practical experience or academic background in Design Thinking methods and experience with facilitating design thinking activities.
  • Strong analytical skills, ability to quickly grasp complex business context of a product or service.
  • Technical understanding & vocabulary – able to understand and speak engineers' language.
  • Proficiency in design tools Figma and Axure.
  • Excellent English, both written and spoken is a mandatory pre-requisite.
  • Financial software product design experience is a plus.

What We Offer

Competitive package.

Chance to make a difference.

Freedom to be yourself.

At SWIFT, we value diversity and inclusivity, creating an environment where everyone's voice counts and where you can reach your full potential regardless of age, background, culture, color, disability, gender, nationality, race, religion, or veteran/military status.