GIS Support Expert

1 week ago


Klang, Selangor, Malaysia Esri Full time
About the Role

We are seeking a skilled technical support professional to join our team. As a GIS Support Expert, you will be responsible for providing high-quality technical support and customer service to Esri end users.

Your key responsibilities will include:

  • Providing effective communication (via phone, email, and chat) and efficient troubleshooting to resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies.
  • Working well in a high-energy, fast-paced, enthusiastic, positive, and collaborative culture.
  • Authoring and tech-editing knowledge articles available to internal and external users.
  • Identifying issues and logging defects for software improvements.
  • Working in other technical areas of software support as customer and business needs require.
About You

To be successful in this role, you will need:

  • A bachelor's degree in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology, or other relevant field.
  • Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills.
  • Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency.
  • Solid understanding of GIS theory and applications.
  • Willingness to understand a broad range of software and how this software works together to form the Esri ArcGIS platform.
  • Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems.
  • Ability to patiently communicate technical information clearly and concisely.
  • Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment.
  • Strong prioritization skills including managing time and workload efficiently.
  • Attitude and behavior align with Esri Malaysia's core values.


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