Customer Service Representative

1 week ago


Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences through live chat and phone support.

About the Role

This is a full-time remote position that requires excellent communication and problem-solving skills. You will work closely with our team to resolve customer issues, provide accurate information, and maintain a positive attitude.

Key Responsibilities
  • Customer Interaction: Respond to live chats and phone calls in a professional manner, providing timely and effective solutions to customer inquiries.
  • Issue Resolution: Analyze customer complaints and concerns, identify root causes, and implement resolutions that meet customer expectations.
  • Knowledge Acquisition: Stay up-to-date with product knowledge and company policies to ensure accurate information is provided to customers.
  • Team Collaboration: Work collaboratively with team members to achieve common goals and objectives.
Requirements

To succeed in this role, you will need:

  • A minimum of 1 year of experience in a customer-facing role, preferably in a virtual environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic computer skills and familiarity with software applications.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary range of RM 3000 - RM 4500.
  • A flexible work schedule that allows you to work from home.
  • Ongoing training and development opportunities to enhance your skills and knowledge.


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