Customer Service Representative
1 week ago
We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences through live chat and phone support.
About the RoleThis is a full-time remote position that requires excellent communication and problem-solving skills. You will work closely with our team to resolve customer issues, provide accurate information, and maintain a positive attitude.
Key Responsibilities- Customer Interaction: Respond to live chats and phone calls in a professional manner, providing timely and effective solutions to customer inquiries.
- Issue Resolution: Analyze customer complaints and concerns, identify root causes, and implement resolutions that meet customer expectations.
- Knowledge Acquisition: Stay up-to-date with product knowledge and company policies to ensure accurate information is provided to customers.
- Team Collaboration: Work collaboratively with team members to achieve common goals and objectives.
To succeed in this role, you will need:
- A minimum of 1 year of experience in a customer-facing role, preferably in a virtual environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Basic computer skills and familiarity with software applications.
In return for your hard work and dedication, we offer:
- A competitive salary range of RM 3000 - RM 4500.
- A flexible work schedule that allows you to work from home.
- Ongoing training and development opportunities to enhance your skills and knowledge.
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